Code of Practice – section 3
Page owner: Standards director
3 Professional practice of the supplier or employee
- 3.1 Professional standards
- 3.2 Working agreements and fees
- 3.3 Working relationships with clients, authors and colleagues
- 3.4 Confidentiality
3.1 Professional standards
3.1.1 Members should in all working relationships endeavour to maintain standards of work and conduct consistent with their professional status and should not act in such a way as to bring their profession or the Institute into disrepute.
3.1.2 Continuing professional development (CPD) Members should make every reasonable effort to maintain, improve and update their skills and knowledge, especially where new technology creates changes in publishing practice. This could include reading trade journals and reference works, requesting feedback from clients, seeking advice from colleagues, taking training courses or attending conferences.
3.1.3 Legal issues Members should be familiar with the main provisions of the current relevant legislation, and any policies published by the Institute, in particular relating to libel, obscenity, blasphemy, incitement to racial hatred, plagiarism and the reproduction of copyright material belonging to third parties. They should endeavour to ensure that these provisions are adhered to and bring any suspected infringement to the attention of the client.
3.1.4 Self-promotion Suppliers should give a true and fair representation of their qualifications, experience and skills when advertising or describing their services.
3.1.5 Competence Suppliers should not accept any job that they believe they cannot carry out to an acceptable standard, for whatever reason. Such reasons could include:
a the client allows inadequate time or remuneration for the amount of work required to complete the job to an acceptable standard
b the supplier has insufficient time available to accommodate the amount of work required
c the supplier has inadequate skills or knowledge for the type of work involved (although a supplier may accept such work on a 'trainee' basis, with the explicit agreement of the client).
If a supplier accepts a job in good faith but subsequently discovers that they cannot carry it out to an acceptable standard, they should inform the client as early as possible, and the supplier should be prepared to negotiate a settlement.
3.1.6 Responsibility to clients Suppliers are accountable for their services: they are responsible for making the best use of the time available for a job and expediting its completion to the required standard within the client's specified schedule, whenever possible.
3.1.7 Presentation of work Suppliers should present their work in a professional manner consistent either with normal trade practice or with a convention agreed with the client. Correspondence, additional text, lists of queries, cover sheets, illustration lists, invoices, etc should be typed or word-processed; any handwritten notes or corrections should be neat and legible.
3.1.8 Management of electronic files Original documents are usually supplied in electronic form, by email, by file transfer website, on disk (CD or DVD) or via a memory stick.
a Files supplied by a client should be virus-checked on receipt. Edited/proofread files should be virus-checked again before being sent on.
b The client's original files should not be overwritten, but copied and renamed before editing. A protocol should be agreed with the client or designer for the naming of electronic files.
c All disks should be clearly labelled and dated so that they are easily identifiable.
d Subject to any data protection obligations in the supplier’s or client’s jurisdiction, it is recommended that copies of completed work sent to the client should be retained in electronic format by the supplier for at least six months after the publication date of the work.
3.1.9 Original material and records It is the responsibility of the client to insure against loss of original material by keeping copies, etc. However, suppliers should take all reasonable precautions to ensure the safe keeping of documents and original material belonging to or held on behalf of clients and, where indicated, should use the method of dispatch suggested by the client. They should keep copies of query lists and important correspondence with third parties, including email and records of phone conversations, for at least six months after publication, and should make these available to the client on request.
3.1.10 Communication While a job is in progress, suppliers should keep clients informed of their availability, by email or telephone, giving alternative access numbers where appropriate. Urgent communications should be made by telephone, to avoid the risk that email will remain unanswered.
3.1.11 Email and online communications
a Members who advertise an email address should collect their email regularly and respond to it promptly.
b Although it may be informal in style, email should be written using correct grammar, spelling and punctuation.
c Emails should be copied to the relevant people, where appropriate.
d Members should be aware of email etiquette – for example:
- when replying to a message, trim any unnecessary material
- use plain text in preference to html
- do not send unsolicited attachments without first checking with the intended recipient
- identify or describe the content and nature of any attachment in the text of the email.
e When participating in forums or email discussion groups, members should maintain appropriate standards and abide by the rules of the discussion group.
3.1.12 Subcontracting Suppliers should not subcontract work to others without the knowledge and consent of the client. When subcontracting work, suppliers should satisfy themselves that the subcontractor is competent and reliable. Suppliers remain responsible for the terms they agree with the client and for the quality of work supplied to the client.
3.1.13 Independence Self-employed members must take full responsibility for the running of their businesses and for their obligations to their tax authority and other official bodies. They should make their self-employed or limited company status known to clients.
3.1.14 Working environment Members should seek to ensure that they have an environment in which they can work efficiently and with appropriate concentration, and that they have access to the necessary equipment (including both computer hardware and software) and reference material for the type of work undertaken. Members should also make themselves aware of the health and safety legislation that applies to their working environment, and office equipment should be chosen and arranged with long-term health and safety in mind.
3.2 Working agreements and fees
3.2.1 Agreement of terms In their own interests, suppliers should ensure that the terms on which they accept a job are clearly defined at the outset, either by the supplier or by the client, and agreed between the parties, preferably in writing. Any terms and conditions beyond those which ordinarily apply should also be agreed at the outset.
Any agreement should include:
a the date(s) for delivery of the job, or instalments thereof, to the supplier
b the date(s) for delivery of the completed job, or instalments thereof, to the client
c an estimate of the work required, including due allowance for time spent assimilating the brief, preparing handover notes and correspondence, as agreed
d the proposed fee for the job, or alternatively the rate per hour or page or per 1,000 words and, where possible, an estimate of the total
e which expenses (foe example postage, paper, copying, travel) are to be borne by the client and, where possible, an estimate of their amount
f any special dispatch requirements for material belonging to or held on behalf of the client by the supplier
g the payment period from invoice date and any arrangement for payment by instalments
h whether the copyeditor's or proofreader's work will be credited and whether they will be offered a complimentary copy of the published work.
3.2.2 Progress reports It is the supplier's responsibility to keep the client informed of progress as appropriate.
3.2.3 Changes in circumstances The supplier should make every reasonable endeavour to adhere to the agreed budget and schedule for a job. Whenever circumstances arise that make it fair and reasonable that the agreed terms be renegotiated – for example, where the work received is not of the standard, length or complexity envisaged – the supplier should inform the client at the earliest opportunity to agree on a strategy for completing and recosting the work.
3.3 Working relationships with clients, authors and colleagues
Members should be aware of their responsibilities with respect to personal data under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
3.3.1 General attitude In all working relationships, members should treat their professional colleagues with due consideration and respect, and should cooperate with them to the best of their ability.
3.3.2 Relations with clients
a Communication In all dealings with clients, suppliers should recognise that they bear equal responsibility with the client for effective communication. Suppliers should be proactive in raising with the client or others matters that require attention.
b Briefing (see 4.1.2) Suppliers should endeavour to obtain a clear and adequate brief for any job undertaken. The brief should set out the tasks to be carried out and the limits of the supplier's responsibility. While the onus rests on the client to supply essential information, suppliers should seek clarification of any points not covered by the brief.
3.3.3 Relations with clients' authors It is in the interest of both suppliers and clients for the supplier to build up satisfactory and mutually respectful working relationships with authors on whose texts they are working, and to respect their sensitivities. Suppliers should recognise authors' rights, including moral rights, and should use their best endeavours to avoid overstepping reasonable levels of editorial intervention within the context of the level of edit agreed with the client (see 5.1.3).
The supplier has the right to expect the client to have agreed with the author the terms of the brief, the level of editing or other intervention required and the schedule requirements, and to expect the client's reasonable support in relations with the author and others in the publishing process, particularly in the event of any dispute.
3.3.4 Relations with subcontractors Members who subcontract work to others thereby place themselves in the role of client in relation to these subcontractors and are under an obligation to fulfil the requirements of section 4 of this code.
3.3.5 Relations with third parties Members should make every effort to maintain good relations with other professional colleagues, such as designers, web developers, picture researchers, typesetters and printers.
3.3.6 Relations with the Institute and its members
a General attitude Members should endeavour to uphold and promote the objectives of the Institute as set out in its Royal Charter, bylaws and regulations. Members should feel able to call on colleagues for advice and information and should be prepared to reciprocate.
b Use of the Institute's name Members are encouraged to make their membership of the Institute known to clients and colleagues. Members should always use their full grade name when referring to their membership of the Institute in communication with clients. For example, an Intermediate Member may use the words ‘Intermediate Member of the Institute of Editing and Proofreading’ on their stationery, website etc. Misleading descriptions such as ‘Member of the Chartered Institute of Editing and Proofreading’ and abbreviations such as ‘MCIEP’ or ‘PMCIEP’ are not permitted. Institute logos are made available to members, who are permitted to display only the correct logo specific to their membership grade for as long as they have a current membership subscription. Members should adhere to any further guidance on such matters published by the Institute.
c Members are reminded of regulation 3.6 of the Regulations of the CIEP, which states that any member who seriously misrepresents the Institute or brings it into disrepute may be expelled from the Institute or have their membership grade changed. Serious breach of this Code of Practice, for example, could be regarded as grounds for withdrawal of membership.
3.4.1 Relating to members Members should respect the confidence of colleagues and refrain from discussing them by name with third parties (except with permission – for example, if asked to provide a reference).
3.4.2 Relating to clients In the course of dealings with clients, members may be privy to confidential information and have access to sensitive and/or unpublished material, whether contained in a text or in discussions and correspondence. Members should at all times respect these confidences and in no circumstances disclose any such information to a third party without the express authorisation of the client. In all dealings with third parties, members should bear in mind that a supplier, in fulfilling their editorial obligation, is acting as the client’s representative.
3.4.3 Relating to clients’ authors Members should respect the confidence of the author and refrain from discussing individual authors by name, except with the client, before publication of the material.
3.4.4 Relating to documents Members should take all reasonable precautions to ensure the safe keeping and subsequent disposal or return of confidential documents, either on paper or in electronic format, including copies.